Refund & Cancellation Policy
Afiidah Platform
At Afiidah, customer satisfaction and transparency are core values. This policy explains the terms related to cancellations and refunds for services provided through our website.
1. Nature of Services
Afiidah provides digital, consulting, or technical services.
Some services begin immediately after confirmation or payment.
Afiidah provides digital, consulting, or technical services.
Some services begin immediately after confirmation or payment.
2. Cancellation Policy
Customers may request cancellation before service execution begins.
Once execution has started, cancellation is no longer available.
Customers may request cancellation before service execution begins.
Once execution has started, cancellation is no longer available.
3. Refund Policy
No refunds are issued after service execution has begun.
In cases of proven technical error or service failure caused by Afiidah, we may offer:
Service re-delivery
Partial or full refund depending on the situation
No refunds are issued after service execution has begun.
In cases of proven technical error or service failure caused by Afiidah, we may offer:
Service re-delivery
Partial or full refund depending on the situation
4. Non-Refundable Cases
Change of mind after execution starts
Failure to provide required information
Delays caused by the customer
Change of mind after execution starts
Failure to provide required information
Delays caused by the customer
5. How to Request a Refund or Cancellation
Requests must be submitted via:
Website contact form
Including order details and reason
6. Processing Time
Requests are reviewed within 5–7 business days
Response is sent via registered email
Requests are reviewed within 5–7 business days
Response is sent via registered email