Refund & Cancellation Policy

Refund & Cancellation Policy


Afiidah Platform


At Afiidah, customer satisfaction and transparency are core values. This policy explains the terms related to cancellations and refunds for services provided through our website.


1. Nature of Services




  • Afiidah provides digital, consulting, or technical services.




  • Some services begin immediately after confirmation or payment.




2. Cancellation Policy




  • Customers may request cancellation before service execution begins.




  • Once execution has started, cancellation is no longer available.




3. Refund Policy




  • No refunds are issued after service execution has begun.




  • In cases of proven technical error or service failure caused by Afiidah, we may offer:




    • Service re-delivery




    • Partial or full refund depending on the situation






4. Non-Refundable Cases




  • Change of mind after execution starts




  • Failure to provide required information




  • Delays caused by the customer




5. How to Request a Refund or Cancellation


Requests must be submitted via:




  • Website contact form




  • Including order details and reason




6. Processing Time




  • Requests are reviewed within 5–7 business days




  • Response is sent via registered email





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